The Parliamentary Committee of Canada has submitted its report with recommendations for modernization of the Immigration, Refugees and Citizenship Canada Department’s Client Service Delivery. It has submitted a comprehensive list of twenty-four recommendations that include smoother application tracking processes and improved call center services.
The report has been largely influenced by the premise that bureaucracy and processes must not frustrate the immigrant aspirants as the journey of immigration is life transforming. The recommendations of the committee are aimed at the betterment of the immigration experience for the stakeholders and eliminate the frustrations that have been acknowledged by them.
The stakeholders that were considered for the recommendations of the committee include immigrants and prospective visitors, sponsors and employers in Canada, authorized immigration consultants sand lawyers, as well as citizens seeking passports and permanent residents applying for citizenship.
The workload shared by the staff of the IRCC could not be underestimated. In 2016 the department catered to more than 2 million applications alone from the temporary residents and the interactions of customer service adding up to several times this number.
Apart from applications from immigrants for temporary visas, applications for permanent residence, citizenship, refugees and passports requests by the Canadian nationals are also catered to by the IRCC.
In fact, the recommendations of the committee also include call center streamlining so as to enable agents and advisors to specialize in specific areas of expertise.
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