Initially there were frequent changes of the face of Y-Axis process consultant assigned to me.
Every change caused a break in the continuity of the process. However after I escalated this issue, I was assigned Jude Paul and Ravi Teja who have been since there with me till i was granted my visa. Both Ravi and Jude have been excellent in thier follow ups with me, their support, timely updation of information and response.
I would today rate my experience with Y-Axis as definitely "Liked it".