To begin with there were lots of bad reviews out there in the net about Y-Axis. I was one among those who trusted those reviews. To my surprise, I had to disbelieve my opinion, only when I knew that Y-Axis facilitated the entry of my sister's family to another country.
That was the point wherein we initiated our services. Though the process went on quite smooth at the beginning, there seemed more of an employee attrition problem due to which there were miscommunications resulting in heavy escalations. It was at this stage, our now process consultant Srinivas stepped in. I must say he is someone who sets high standards in his profession. He listened to those never ending complaints/grievances of us with tons of patience, answered every question with meticulous attention to detail, and helped us sail smooth. A ready dependable solutions provider and customer experience specialist with a track record in reinstalling trust of broken clients. This is what he is!
Srinivas, a big kudos to you for being of immense help, you are best at what you do and beyond any doubt, you are a biggest asset to Y-Axis. Way to go!