I have now received my 190 visa for Australia. My case was handled by KC Sushma. She was very co-operative and available. The best part of her handling was that she was very assuring. My only issue was the amount of time taken to get the PR (18 months) was a bit too long. However, that was out of her control.
I am overall very happy and would happily recommend Sushma to handle their case.