Front Desk Receptionist
The front desk receptionist is the first line of contact with those who contact the hotel’s office, including visitors, customers, and the general public. As the position requires a great deal of interaction with people, a socially outgoing and gregarious person would do well in the job. The receptionist will greet and respond to all manner of enquiries (in person, by phone, or by other means such as mail or email) from customers, visitors, and the general public as well as announce visitors and keep a log of office guests.
Perform administrative support tasks: proofreading, typing, doing calculations, operating fax machine and computers.
Operate telephone switchboard to answer, screen, route calls and relay messages.
Greet and answer enquiries for general public, customers and visitors, announce and log visitors.
Process outgoing mail and receive deliveries.